Everything you need to know about working with us
Our standard MOQ is 500 units per design. For custom products or complex designs, the MOQ may be higher. Contact us for specific requirements.
Standard production time is 30-45 days after sample approval and order confirmation. Rush orders can be accommodated for an additional fee.
Yes, we provide pre-production samples for approval. Sample development takes 7-10 days. We offer up to 3 revisions to ensure satisfaction.
Standard terms are 30% advance with order confirmation, 70% before shipment. Established clients may qualify for extended payment terms.
Absolutely! We offer complete branding solutions including logo embossing, custom tags, branded packaging, and gift boxes.
Yes, we export to 15+ countries worldwide. We handle all export documentation and work with reliable shipping partners for safe delivery.
We are ISO 9001:2015 certified and our tannery partners hold LWG Gold certification. We also comply with REACH and OEKO-TEX standards.
Our defect rate is less than 0.3%. Defective products will be replaced at no cost. We offer warranty coverage based on the product type.